LEGAL
KY Christmas Lights
Last updated: August 30, 2026
At KY Christmas Lights, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority, and we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you of our service delivery terms, payment terms, and the rules and guidelines relating to refunds for services purchased from our Company. This Policy applies to all quotes we issue and is incorporated into every quote by reference. Please read this Policy carefully to understand your rights and the requirements for a refund.
All services are billed in U.S. Dollars (USD).
KY Christmas Lights provides seasonal holiday lighting installation services, including installation, and where quoted, maintenance and removal of holiday lighting. The specific services provided to you are described in your written quote.
A deposit of $300 is due after quote approval. Payment of the deposit secures the guaranteed install-by date stated on your quote. Your install-by date is not reserved until the deposit is received.
The remaining balance is due seven (7) days after the completed installation, as follows:
For returning clients, quote approvals are sent by September 14 for that calendar year’s installation. The balance is due in full by October 1 of the installation year.
If the balance is not paid by October 1, the guaranteed install-by date on your quote cannot be promised.
You are entitled to cancel your installation and receive a full refund of all amounts paid in either of the following circumstances:
Refund requests outside of these two circumstances are issued at our discretion and may be accepted or rejected. See “How to Make a Complaint” below.
KY Christmas Lights provides lighting installation services. Because we provide services rather than goods, no returns can be made; however, in some circumstances we offer refunds as described in this Policy.
New installations may be cancelled up to 72 hours before the communicated install date or the guaranteed install-by date stated on your quote — whichever has been most recently communicated in writing. Upon cancellation, the client forfeits the $300 deposit; any amounts paid beyond the deposit will be refunded. Cancellations requested within 72 hours of the applicable install date are not accepted, and no amounts paid will be refunded.
Cancellations under the “Refund Policy” section above (unsafe property or a missed guaranteed install-by date) are not subject to this section and receive a full refund, including the deposit.
Notwithstanding any other provision of this Policy, we reserve the right to refuse returns or refunds at our discretion; provided, however, that this section does not limit or override a client’s right to a full refund under the two circumstances expressly stated in the “Refund Policy” section above.
If you are dissatisfied with the service provided to you and believe you are eligible for a refund under this Policy, please email brian@kychristmaslights.co stating your complaint. Discretionary refunds may be accepted or rejected at our sole discretion; refunds owed under the two circumstances stated in the “Refund Policy” section will be honored.
For any questions about this Policy, your quote, or your installation, contact us at brian@kychristmaslights.co.